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Chick-Fil-A (Maybe) Faking Facebook Support For Muppet Lie
The fried chicken fast food chain, Chick-Fil-A has been getting a lot of bad press after announcing their negative position on LGBT rights in the States and their troubles seem to be growing, by their...
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WSJ Editor’s Aurora Comment: Think Before You Tweet
This has been a strange couple of weeks for Twitterers. First, we had the idiotic PR mistake from a British Boutique who didn’t bother to Google “Aurora” before saying the trending topic must be about...
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Romney’s #AreYouBetterOff Hashtag Backfires
There is always a big risk when you hang your promotional hat on a paid-for hashtag. McDonald’s learned that lesson earlier this year when they asked Tweeps to share their stories to #McDStories....
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Margaret Thatcher / Cher Hashtag Creates Confusion
The world is mourning today as news has spread of the death of a female icon, a talented rule-breaker and earth-shaker … and despite what you’ve read on Twitter, no, I do not mean Cher. Former British...
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PepsiCo Pulls Racist Mountain Dew Ad In Response to Social Media Backlash
After enduring a relentless social media backlash for the past week, PepsiCo and Mountain Dew have pulled what AdWeek called “the most racist ad in history.” The ad, one of a series from Odd Future...
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J.C. Penney’s PR Blunder Spooks Wall Street
The number one rule to public relations is “own the story.” Get your facts out there first and fast. Well, J.C. Penney found a new way to give up ownership of the brand’s message and they’ve been...
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Atlanta Mayor Shows How NOT To Talk To Reporters
As I’m sure you are aware, the city of Atlanta is currently paralyzed by icy snow leaving hundreds of thousands stranded to sleep in their cars on impassable roads and 8,000 children left to sleep in...
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President Obama Forgot to Run a Light Test Before Speech
I am watching the President deliver a speech in Wisconsin. What he is saying about jobs sounds good. Unfortunately, my boyfriend (aka “The Professor”) and I keep getting distracted by the clearly...
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Ferguson Police Tactics Equal PR Fail
Like so many of you, I have been stunned by the images of a militarized police force in Ferguson, MO harassing, tear gassing, arresting and even beating citizens who are protesting the police shooting...
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Retailer Faces Social Media Backlash Over “Holocaust Shirt”
The Spanish fashion retailer, Zara, has removed a tee-shirt that sparked a massive backlash on Twitter. The item in question is a striped tee-shirt with a large yellow star designed for children. The...
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Facebook Demands Drag Queens Use Their Real Names
There are a couple of groups no one should ever tangle with online: Mommy Bloggers and Drag Queens. But, Facebook just can’t seem to help themselves in their latest fight with the latter group....
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What FDR Teaches Us About Crisis Communications
If you haven’t been watching the Ken Burns documentary, “The Roosevelts, An Intimate Portrait” you’ve been missing out. Personally, I am a Roosevelt nut. I’ve read all the biographies and seen all the...
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What We Can Learn From The Drunk Girl Video Backlash
There has been a great deal of buzz about the “drunk girl” video that made the rounds on the interwebs last week. If you haven’t seen the video, it features an actress pretending to be drunk as she...
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Should NBC Fire Brian Williams For Lying?
What’s up with Brian Williams? The NBC Nightly news anchor admitted yesterday he lied about having been aboard a helicopter that was struck down in Iraq in 2003. And, this wasn’t just a one-time...
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Kanye’s Beck Diss: Good Publicity or Pure Idiocy?
Everyone is talking about Kanye West’s behavior at the Grammy’s again. And, some might say that’s a good thing. After all, the man didn’t win any awards Sunday night, so he had to do something to get...
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Windermere Cay Apts Tries to Fine Tenants For Negative Reviews – Resulting In...
In today’s installment of You’re Doing The Internet Wrong, I bring you Florida’s Windermere Cay apartment complex. In an effort to quash any negative online reviews, the management for the Winter...
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How-To Buy The Right Domains and Protect Your Brand
Let’s talk domains. Everybody has them. Everybody needs them. And, it’s very important to think through the total scope of the domain when purchasing them. Here are a few recent examples of the most...
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Crisis Communications Case Study: Brookhaven PR Director Wrongly Accused of...
There is a rather interesting PR story brewing here in Atlanta that perfectly illustrates why – in a PR crisis – you need to get your message out first and FAST. Here is the scoop: Over the past...
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Affleck and PBS: Why Quashing Stories Is Rarely The Right PR Move
Over the past couple of days, my newsfeeds have been all aflutter with reports that actor/director Ben Affleck demanded PBS edit their celebrity ancestry show “Finding Your Roots.” It seems that an...
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Bic’s Epic Backlash For Sexist Social Media Post
The Bic pen brand is in trouble with women again. You may recall a few years back when Bic released a new line of PINK pens designed “to fit comfortably in a woman’s hand.” The ensuing backlash led to...
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